Shipping

Shipping Rates & Times

You can browse and shop in your local currency by selecting your location from the dropdown menu on the top righthand corner of our website. 

Currency conversion? Girl math in your local currency is so much easier.  

Duties and taxes? Not the kind of surprise we like. 

For information on shipping, duties and taxes for your region, please refer to the below table. 

Due to DHL Canada suspending operations, and with strikes across the entire Canada Post Network, Canadian shipments are experiencing delays. We're working through alternative shipping solutions to ensure your order reaches you as soon as possible. 

Dispatch Delay

We’re currently experiencing a high volume of orders due to the sitewide promotion (give the people what they want, we said). Please expect a 24-48 hour delay in shipping your order. Our team is working hard (with record-breaking step counts) on getting your order out the door to you as quickly as possible. We apologise for any inconvenience, and promise it will be worth the wait. Thank you for your support and understanding.

Track and Manage Your Order

Is your favourite pastime tracking your delivery? Because same.

US ORDERS:
For orders shipped via our Standard shipping method, we offer an authority to leave option provided the delivery driver determines the location to be safe. To track and manage the delivery of your order through USPS, click here.

For orders shipped via our Express shipping method, a signature is required upon delivery to ensure secure receipt of the parcel. To track and manage the delivery of your parcel through USPS, click here.

ALL ORDERS OUTSIDE OF US:
For orders shipped via DHL, a signature is required upon delivery to ensure secure receipt of the parcel. To track and manage the delivery of your parcel through DHL, click here.

Alternatively, you may wish to use the live chat feature on our website and select ‘Track and manage my orders’. Please note, you will need to enter the email address used to place your DISSH order. 

Shipping Costs

Your order may qualify for free shipping if it meets the order value requirements. Shipping costs may vary depending on delivery location. All shipping costs are outlined in the above table and will be shown at checkout prior to purchase.  

Shipping Timeframes

We're eager to get to you, too. Expected shipping times are an estimation given to by the courier and may vary depending on locations. We do not offer any additional expedited shipping services. Please refer to the above table for anticipated shipping times.

Duties & Taxes

US:  Duties included (with no nasty surprises). Applicable taxes are payable at checkout.

Canada: All prices shown are exclusive of duties, and might payable upon delivery of your order. Taxes will appear in the checkout once your shipping address is updated.  

UK, European Union, & Mexico: All prices shown are inclusive of import duties and taxes. 

For all other countries: Duties & taxes will be automatically calculated and displayed during checkout once your shipping address is entered. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid). 

Please note that if you select DDU, you will be responsible for paying the required duties & taxes upon delivery. The shipping carrier will not release the package before payment for duties & taxes.  

A heads up - if these duties and taxes aren’t paid, your order will be returned to DISSH, and we’ll issue a refund to your original payment method, minus return fees and any additional shipping and customs charges. 

Damaged and Stolen Parcels

It is the customer’s responsibility to nominate a safe and secure shipping address. DISSH are not liable for stolen or missing parcels, once the order has been delivered to the nominated address.  

DISSH are not liable for damage sustained to parcels once successfully delivered to the nominated address. We are in your care now. 

Return To Sender Parcels

If your parcel is being returned to DISSH, please reach out to our Customer Service team to arrange redelivery. Please note, redispatch fees will apply.