CHRISTMAS RETURNS EXTENSION

If you purchased items eligible for return between the 26th of November 2020 and the 7th of December 2020 you can return your item(s) up until the 7th of January 2021. Items purchased between 8th of December 2020 and the rest of the year will be subject to our standard 30 day returns policy.

USA RETURNS

For all returns from the USA we offer refunds or gift cards via our online portal for USD $10.00. Simply enter your details in the portal, print the shipping label and take to any post office. The shipping amount will be deducted from your return.

Click to Visit the Online Returns Portal

INTERNATIONAL RETURNS

For all returns outside of USA and Australia, please download our returns form and send the item back to us at your own cost. 

Return address: Unit 19/71 Jijaws Street, Sumner Park, QLD, 4074, Australia.

Click to Download our Returns form

AUSTRALIAN RETURNS

For all returns from Australia we offer returns via our online portal for AUD $8.95. Simply enter your details in the portal and either print the shipping label or take your package return and QR code to any Australia Post Collect or Return Location and they will print the shipping label for you. Choose to drop off your return at any local post office, Australia Post street posting box or selected branches of retailers. Please also include a completed returns form which you will have received with your parcel. If you have misplaced this, you can download print a copy below.  

Click to visit the Online Returns Portal

Click to Download our Returns form

RETURNS FAQ'S

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  • What is your online returns policy?

    At Dissh we aim to provide you with quality products and service at all times, however if for whatever reason you are unhappy with your purchase we do offer return options. For full priced items, you can return within 30 days for a refund or online credit. The item must be unworn, unwashed and unused with original tags attached and proof of purchase provided. (Your proof of purchase is the invoice you receive with your order)

    Sale items are final sale. 

    Payments for refunds will be provided in the same tender as the original sale.

    Due to health regulations, earrings, underwear and beauty products/cosmetics cannot be returned unless faulty - please make your selection carefully.

  • If I apply a promotional code to my full price item, can i still return for a refund?

    If you have purchased a full price item with a promotional discount, it is still classified as a full price item on a temporary promotion and is eligible for a refund.

  • Have you received my return?

    All returns will be processed within 3-5 business days of receiving your parcel. If you have returned your items via a tracked courier service, please track your item before contacting Customer Service to be sure your item has been received by us.

    We will send a confirmation email once your return has been finalised.

  • I have been issued a refund but the funds are not in my bank account, what now?

    All funds should appear on your bank statement within 5-10 working days. (Please note that refund times are dictated by the card issuers and are outside of our control)

  • I have received a faulty, what now?

    You have received your order and excitedly open the package only to discover…

    Your product has arrived broken, your product has arrived damaged and is deemed to be faulty or has a manufacturer fault. 

    If you believe that your purchase has a fault, please email our friendly Customer Service team at customerservice@dissh.com.au with your invoice number and the details of the fault. Our team will happily assist you further.

    Please be aware it is at the discretion of the company to deem an item faulty.

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NEED HELP?

If you are unsure of what the next step is, please contact our Customer Service team on customerservice@dissh.com.au

Opening hours are Monday-Friday 8am-5pm (AEST - Australian Eastern Standard Time) / 3:30pm - 12:00am (PDT - Pacific Daylight Time)

Please ensure your item is within the 30 day return period before returning your item.