Returns


Not the one? It happens. We’re here to make things as easy as possible. You can choose to return your DISSH purchase for an instant refund with our returns partner Refundid (US only), or you can go directly through our standard returns option below. 

 

Country

Not the one? It happens. We’re here to make things as easy as possible.

Return your order through the online portal powered by Refundid.

Your return options:

  1. Instant Refund with Refundid. Create an account with Refundid to receive your refund instantly. Find out more.
  2. Standard Refund. Receive a refund within 5 business days of arriving at our warehouse.

Sale items are considered final sale and are unable to be returned.

A return label can be purchased when lodging via the return portal at the cost outlined below:

US
DHL Express (Delivery: 3-5 business days) USD $20

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We are currently unable to process online order returns in-store, please refer to the 'Online Return' information above on how to process your return.

In-store purchases must be returned to the store location within the same country where they were originally purchased.

In-store purchases are eligible for an exchange or refund to the original payment method used.

Items must be returned in unworn condition with original tags attached within 14 days of the purchase date.


 


Things don’t always go to plan. If you change your mind for any reason within 30 days of receiving your online order, we offer returns for all full priced items subject to the below conditions. Sale items are considered final sale and are unable to be returned. All items must be in original condition, unworn and unwashed, with the original tags attached. 

Please note, if you are shopping with us from the UK, you are able to return sale items within 30 days from delivery for a refund. 

Online Returns Portal 

Our online return portal is hosted by Refundid and offers both instant refunds and standard return options. Please note, instant refunds are only available to customers residing in the US with a US order number. Review Refundid's terms and conditions including eligibility criteria.

 

Instore Returns (US Only)

In-store purchases must be returned to a store location within the same country where they were originally purchased.

Items must be returned in unworn condition with original tags attached within 14 days of the purchase date.  In-store purchase are eligible for an exchange or refund to the original payment method used.  We are unable to process online order returns in-store at this current time, please refer to the online order returns information.

 

Return Cost  

Return labels are at the expense of the customer and can be purchased via our online returns portal. To confirm if DHL service your return location click here. Return rates may vary depending on your location and will be deducted from your refund amount upon processing your return. Return shipping rates can be viewed prior to purchase here.

  

Processing Time For Returns  

Once your return has arrived at our Australian warehouse facility, please allow up to 5 business days for your return to be processed. You will be notified via email once your return has been processed.  

 

Refunds 

Returns are refunded back to the original form of payment and should appear in your bank account within 5-10 business days depending on your financial institution.  

 

Faulty Item Returns

If you believe your item has a fault, please contact our Customer Service team with your order number and images of the fault. We classify an item as faulty if it has arrived damaged, or if a fault has occurred within 3 months from the order date. Damage outside of 3 months is considered normal wear and tear.

 

Exchanges 

We are unable to facilitate exchanges. If you wish to change your size or style, we recommend you repurchase and return your original order for a refund or gift card in accordance with our return conditions.  We know you’ll find something else to love.

 

Garment Return Conditions 

All returned items must be in original condition, unworn and unwashed, with the original tags attached. If the returned item/s do not meet these conditions, it may be returned to you at an additional charge.

  

Refused Duties & Taxes 

If any applicable duties and taxes are not paid, the order will be returned to DISSH. A refund will be processed back to the original form of payment, minus a return fee and any custom charges paid to receive your order. For information regarding duties and taxes please review the shipping page.

 

Refunds Duties & Taxes 

Upon return of your items, any applicable customs & duties paid at checkout or upon receiving your order will not be refunded by DISSH. We recommend contacting your local customs office for information on any possible customs and duties refunds that you may be eligible for within your country. Taxes are refundable and will be refunded at the time of return. 

 

Returning Multiple Orders Within One Parcel  

Items across multiple orders can be returned within one parcel. We recommend lodging each item via the returns portal using the relevant order number. You may use the same label for all orders returned by selecting 'combine shipping labels' during lodgement. Please note, you are only able to select this option if you have not lodged your return with the courier prior to adding additional items for return. Please include all items within the one parcel, with the relevant returns information, and fix the return label to the front of the parcel.  

 

Return Parcel Tracking

We recommend using our returns portal to ensure your return is as smooth as possible. If you wish to return your item via another carrier, we recommend using a tracked service. DISSH are unable to investigate return parcels without a tracking number.  

 

Returning an item purchased during a promotion period or with a discount code 

All full priced items purchased during a promotional period or where a discount code has been applied are eligible for return to the original form of payment.   

 

Non-returnable items  

Due to sanitary and hygiene reasons, we are unable to offer returns for earrings and lip care products. 

 

Swimwear

All swimsuits must be tried on wearing undergarments, the protective hygiene strip must remain in place and will not be accepted if removed or altered. 

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