Returns

Need to make a return? We’re here to make things as easy as possible! Just select which returns option best suits you below*. You can choose to return your DISSH purchase for an Instant Refund with our returns partner Refundid, or you can go directly through our Standard Returns option.

*Please note, DHL may not service all locations. Please click here to check your return service availability. If your location is not serviced via DHL, it is the customer's responsibility to return the order via a local courier at their own expense.

 

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You must reside in the US to use Refundid

Please note, refunds via Refundid only apply to full priced items. Sale items are final sale and cannot be returned. If a sale item is returned, the item will be sent back to the customer at their own expense.


US returns are at the cost of the customer, at a flat rate of $20USD. This will be deducted from your refund when using our returns portal.


In order to use Refundid, you will be required to provide various forms of personal information in order to verify your refund. This allows you to access your refund instantly before you’ve even returned your items. If you have any concerns about this, please feel free to use our standard returns process.

Within the US, we offer standard returns via our online portal. The shipping amount will be deducted from your return. Please ensure you include a completed returns form within your parcel - you can print a copy below or handwrite the required information. For your convenience, we offer both a collection from home or drop off service.

Sale items are final sale and cannot be returned. If a sale item is returned, the item will be sent back to the customer at their own expense.

USA
DHL Express (Delivery: 3-5 business days) $20 USD

DHL Express: This is a 'Collection from Home' service. Simply enter your details in the portal, and your return parcel will be collected. 

Click to Visit the Online Returns Portal

Click to Download our Returns form 

Returns Policy

If you change your mind for any reason within 30 days of receiving your order, we only offer refunds subject to the following conditions: 

 

Online Order Refunds

Refunds are applicable to full price items only.  

 

Sale Item Returns

Sale items are final sale and cannot be returned or exchanged. If a sale item is returned, the item will be sent back to the customer at their own expense.  

 

Exchanges

Due to high sell through of stock, we are unable to offer exchanges. If you wish to change your size or style, we recommend you repurchase and return your original order for a refund in accordance to our return conditions. Please note, shipping cannot be waived for repurchases.

 

Promotion or Discount Code Purchase Returns

Any full priced items purchased with a promotional or discount code are eligible for a full refund to the original payment method. 

 

Faulty Item Returns

If you believe your item has a fault, please contact our Customer Service team at customerservice@dissh.com.au with your order number and images of the fault. Our team will work to resolve this with priority.  

 

Garment Return Conditions

The item must be returned in original condition: unworn, unwashed and unused, with original tags attached. If the returned item does not meet these conditions, your item will be returned to you at an additional charge. 

 

Returning Multiple orders in one Parcel

Items from multiple orders can be returned within the one parcel. Please use one order number to process your return via the portal and ensure separate returns forms are included for each order number. Please note, we recommend using the Standard Returns portal if you wish to combine your return orders, as Refundid will require separate tracking numbers for each return requesting an Instant Refund.

 

Stolen Return Parcels

It is the customers responsibility to nominate a safe and secure pick up address. DISSH is not responsible for any stolen or missing parcels not handed directly to the nominated courier. 

 

Duties and Taxes Refunds

Any applicable customs, duties or taxes paid on your order will not be refunded by DISSH upon the return of your items. We recommend contacting your local customs office for further information on any possible customs and duties refunds local to your country.

 

Returns Costs

Return shipping is at the cost of the customer.  

 

Processing Time for Returns

Once your return has been received at our Australian warehouse facility, please allow up to 3-5 business days for your return to be finalized. You will receive an email notification when your return has been processed. All funds should appear in your bank account within 5-10 business days of being processed.

 

Earrings 

Due to sanitary and hygiene practices, we are unable to offer returns for earrings.  

 

Fragrances

Fragrances must remain sealed and in the original packaging.

 

Swimsuits

All swimsuits must be tried on wearing undergarments, the protective hygiene strip must remain in place and will not be accepted if removed or altered.

 

Australia & New Zealand Returns

For all returns from these countries, please visit www.dissh.com.au

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  • Who can I ask for help with my order?

    Please contact our customer service department who are always happy to help with any query. Email customerservice@dissh.com.au or phone 07 3725 7633 (International 61 73725 7633). Open from 7am - 9pm AEST Monday to Friday, 8am - 4pm AEST.

  • How do I change my order?

    If you need to make urgent changes to your order, please email customerservice@dissh.com.au with your order number and the correct changes.

    Please notify us of any changes as soon as possible. While we will endeavour to make any adjustments to your order, if the parcel has already been invoiced out or dispatched, changes cannot be made as it becomes property of the courier company.

    Once a payment has been received and your order is completed, it is then subject to the returns policy.

  • Where can I find my return form?

    You will have a copy of our returns form printed on the back of your invoice that came with your order.

    If you have misplaced this you can print a copy here. 

  • What is your online returns policy?

    At DISSH we aim to provide you with quality products and service at all times, however if for whatever reason you are unhappy with your purchase we do offer return options.

    For full priced items, you can return within 30 days for a refund to your original payment method. The item must be unworn, unwashed and unused with original tags attached and proof of purchase provided. (Your proof of purchase is the invoice you receive with your order).

    Unfortunately we can not offer exchanges, due to a high sell through of stock.

    All sale items are final sale, we do not offer refunds unless deemed faulty.

    Due to health regulations, earrings cannot be returned unless faulty - please make your selection carefully.

    For more information, please see our Return page.

  • I have been issued a refund but the funds are not in my bank account, what now?

    All funds should appear on your bank statement within 5-10 working days. (Please note that refund times are dictated by the card issuers and are outside of our control)

  • If I apply a promotional code to my full price item can I still return for a refund?

    If you have purchased a full price item with a promotional discount, it is still classified as a full price item on a temporary promotion and is eligible for a refund.

  • I received a faulty item. What do I do?

    We are so sorry to hear you have received a faulty item. We pride ourselves on providing quality pieces that are both on trend and sustainable and we apologise that your recent item did not meet these expectations.

    We ask that you kindly email through images of the fault to customerservice@dissh.com.au so our team can assist you further.

  • Have you received my return?

    All returns will be processed within 3-5 business days of receiving your parcel. If you have returned your items via a tracked courier service, please track your item before contacting Customer Service to be sure your item has been received by us.

    We will send a confirmation email once your return has been finalised.

  • Are duties and taxes included in my order total?

    Any applicable customs, duties or taxes are not included in your order total and must be paid to your local customs office prior to receiving your order.  We recommend contacting your local customs office for further information on any possible customs and duties fees.

  • What happens if I refuse to pay customs duties on my order?

    If any applicable customs/duties fees are not paid, the order will be returned to our warehouse and refunded back to your original
    payment method, minus the return fee. Any custom charges paid to receive your order are non-refundable upon return. 

  • What is AfterPay?

    Afterpay is available for all DISSH customers in the USA. Afterpay offers simple payment plans, allowing a purchase to be paid for in 4 equal instalments, due every fortnight, interest free! Simply choose Afterpay as your payment method at the checkout. First-time customers will need to provide payment details as usual, while returning customers simply log in to make their purchase. It’s that easy! 

    Pay For Your Purchases Over Time

    Afterpay allows you to Buy Now & Pay Later! Pay when it suits you best over 4 equal instalments that are due every 2 weeks.

    Completely Interest-Free, Every Time You Buy

    Afterpay charges no interest for their instalment plans. If you make payments on time, you'll only ever pay the price of the item you've purchased. Late or unpaid payments are subject to a late fee, payable to Afterpay. See Afterpay Terms and Conditions for full details here.

    * Please note there is a spending threshold of $1000 when using a credit card and $800 when using a debit card *

    No New Card Applications, Instant Approval Online

    Forget about long, complicated application forms. Afterpay's proprietary platform makes it quick and easy to get approved instantly and to keep shopping.

    Need More Information?

    Head over to the Afterpay Page for more information on using Afterpay and payments.

    If you have any questions about your Afterpay Account, please email info@afterpay.com.au.

    Alternatively, you can contact our customer service team by emailing customerservice@dissh.com.au. Opening hours are Monday-Friday 8am-5pm (AEST - Australian Eastern Standard Time).

  • What is Klarna?

    What is Klarna?

    Klarna is available to all DISSH customers in the USA. Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally. Learn more.

    How do I pay in 4 interest-free payments?

    Split your purchase into 4 interest-free payments*, charged every two weeks beginning at the time your order is confirmed (usually the shipping date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete payment terms.

    *A higher initial payment may be required for some consumers. CA resident loans made or arranged pursuant to a California Finance Lenders Law license

    How do automatic payments work?

    Payments are collected fortnightly from the debit or credit card you provide at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://app.klarna.com/login.

    Is there a fee to use 4 interest-free payments?

    There are no upfront fees when you follow the payment schedule. If you fail to make a payment on time late fees may apply. For more information please review product terms.

    Will Klarna do a credit check on me?

    When you choose 4 interest-free payments, Klarna may order a credit report from a 3rd party. Please review product terms. for more information on this.

    Who can join Klarna's rewards club?

    Anyone above the age of 18 years old who has the Klarna app can join Klarna’s rewards club as a member, for free.

    How do I earn vibes?

    You earn vibes when you shop with Klarna. No matter the store. You earn 1 vibe for every $1 spent.

    Where can I find out more about Klarna’s rewards program?

    To find our more about the perks of joining Klarna's rewards club, visit https://www.klarna.com/au/rewards/.

  • What does 'Refundid Limit Exceeded' mean?

    Refundid places an overall limit on the amount you are able to refund. This limit is $750.

    If the value of the items you wish to return exceeds your account limit, you will receive an error message restricting you from proceeding.

    It is important to note that your refund limit will reset once your open returns are approved by our returns team.

  • Where does my Refundid refund go?

    All refunds processed via Refundid are returned to the nominated debit card. Refundid pays you instantly into the account connected to this card.

  • Does DISSH offer wholesale?

    DISSH is not currently partnered with any external stockists and does not offer wholesaling opportunities at this time. DISSH product can only be purchased through our website. For any further questions, please contact us at customerservice@dissh.com.au.

  • Does DISSH offer expedited shipping?

    All orders placed on www.dissh.com are shipped via the fastest possible method offered by DISSH, DHL express. We anticipate orders shipped via DHL express to take approximately 3-7 business days to arrive. Please note this timeframe may differ during peak periods.

  • Does DISSH offer price matching?

    We are unable to price match, as advertised within our terms and conditions.

    If your order falls within our 30-day return time frame, you are more than welcome to return those items in accordance to our returns policy and repurchase through the current sale.

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NEED HELP?

If you are unsure of what the next step is, please contact our Customer Service team on customerservice@dissh.com.au or call us directly on (07) 3725 7633.

Opening hours are Monday-Friday 8am-5pm (EST).

Please ensure your item is within the 30 day return period before returning your item.

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