RETURNS POLICY
If you change your mind for any reason within 30 days of receiving your order, we only offer refunds subject to the following conditions:
GARMENT RETURN CONDITIONS
The item must be returned in original condition: unworn, unwashed and unused, with original tags attached. If the returned item does not meet these conditions, your item will be returned to you at an additional charge.
PROCESSING TIME FOR RETURNS
Once your return has been received at our Australian warehouse facility, please allow up to 3-5 business days for your return to be finalised. You will receive an email notification when your return has been processed. All funds should appear in your bank account within 5-10 business days of being processed.
REFUNDS
Refunds are applicable to full price items only.
SALE ITEM RETURNS
Sale items are final sale and cannot be returned. If a sale item is returned, the item will be sent back to the customer at their own expense.
EXCHANGES
Due to high sell through of stock, we are unable to offer exchanges. If you wish to change your size or style, we recommend you repurchase and return your original order for a refund in accordance to our return conditions.
EARRINGS
Due to sanitary reasons, we are unable to offer returns for earrings.
SWIMWEAR
All swimwear must be tried on wearing undergarments, the protective hygiene strip must remain in place and will not be accepted if removed or altered.
FACE MASKS
Due to sanitary reasons, we are unable to offer returns for face masks.
FAULTY ITEM RETURNS
If you believe your item has a fault, please contact our Customer Service team at customerservice@dissh.com.au with your order number and images of the fault. Our team will work to resolve this with priority.
PROMOTIONAL ITEM RETURNS
Any full priced items purchased with a promotional code are eligible for a refund.
USA, CANADA & UK RETURNS
Within these countries, we offer returns via our online portal. The shipping amount will be deducted from your return. Please ensure you include a completed returns form within your parcel - you can print a copy below or handwrite the required information.
| USA, UK, CANADA | |
| DHL Express (Delivery: 3-8 business days) | $20 USD |
For your convenience, we offer both a collection from home or drop off service. Simply enter your details in the portal, and your return parcel will be collected.
Click to Visit the Online Returns Portal
Click to Download our Returns form
Need to reschedule or cancel your parcel collection? Please call your local DHL and provide them with your collection reference number.
AUSTRALIA, NEW ZEALAND & ASIA RETURNS
For all returns from these countries, please visit www.dissh.com.au
REST OF THE WORLD RETURNS
All other international returns are at the expense of the customer. Please include our returns form and organise return shipping with your local courier.
Return address: Unit 2/48 Eagleview Place, Eagle Farm, QLD, 4009, Australia.