Where can I find my return form?
You will have a copy of our returns form printed on the back of your invoice that came with your order.
If you have misplaced this you can print a copy here.
What is your online returns policy?
At Dissh we aim to provide you with quality products and service at all times, however if for whatever reason you are unhappy with your purchase we do offer return options. For full priced items, you can return within 30 days for a refund or online credit. The item must be unworn, unwashed and unused with original tags attached and proof of purchase provided. (Your proof of purchase is the invoice you receive with your order)
Sale items are only eligible for a online credit within 30 days of purchase.
Payments for refunds will be provided in the same tender as the original sale.
Due to health regulations, earrings, underwear and beauty products/cosmetics cannot be returned unless faulty - please make your selection carefully.
Include a copy of your original invoice and complete the returns form. For your convenience, your returns form can be found on the back of your invoice received with your order. Alternatively, you can download a copy of our returns form here. Once completed, please include this form with a copy of your original invoice and the return goods to the following address:
Attention: Customer Service
Unit 19, 71 Jijaws St
Will my refund include shipping charges?
Unfortunately, shipping costs are non-refundable.
If I apply a promotional code to my full price item, can i still return for a refund?
If you have purchased a full price item with a promotional discount, it is still classified as a full price item on a temporary promotion and is eligible for a refund.
Do I have to pay for return postage?
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Dissh will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
If you have received a faulty item please refer to our faulty returns information.
Have you received my return?
All returns will be processed within 3-5 business days of receiving your parcel. If you have returned your items via a tracked courier service, please track your item before contacting Customer Service to be sure your item has been received by us.
We will send a confirmation email once your return has been finalised.
I have been issued a refund but the funds are not in my bank account, what now?
All funds should appear on your bank statement within 5-10 working days. (Please note that refund times are dictated by the card issuers and are outside of our control)
I have received a faulty, what now?
You have received your order and excitedly open the package only to discover…
Your product has arrived broken, your product has arrived damaged and is deemed to be faulty or has a manufacturer fault.
If you believe that your purchase has a fault, please email our friendly Customer Service team at email@example.com with your invoice number and the details of the fault. Our team will happily assist you further.
Please be aware it is at the discretion of the company to deem an item faulty.
If you are unsure of what the next step is, please contact our Customer Service team on firstname.lastname@example.org
Opening hours are Monday-Friday 8am-5pm (AEST - Australian Eastern Standard Time) / 3:30pm - 12:00am (PDT - Pacific Daylight Time)
Please ensure your item is within the 30 day return period before returning your item.