FAQ

  • Where can I find my return form?

    You will have a copy of our returns form printed on the back of your invoice that came with your order.

    If you have misplaced this you can print a copy here

  • What is your online returns policy?

    At Dissh we aim to provide you with quality products and service at all times, however if for whatever reason you are unhappy with your purchase we do offer return options.

    For full priced items, you can return within 30 days for a refund. The item must be unworn, unwashed and unused with original tags attached and proof of purchase provided. (Your proof of purchase is the invoice you receive with your order).

    Unfortunately we can not offer exchanges, due to stock sell through.

    All sale items are final sale, we do not offer refunds unless deemed faulty.

    Due to health regulations, earrings, underwear and beauty products/cosmetics cannot be returned unless faulty - please make your selection carefully.

    For more information, please see our Return page.

  • I have been issued a refund but the funds are not in my bank account, what now?

    All funds should appear on your bank statement within 5-10 working days. (Please note that refund times are dictated by the card issuers and are outside of our control)

  • If I apply a promotional code to my full price item can I still return for a refund?

    If you have purchased a full price item with a promotional discount, it is still classified as a full price item on a temporary promotion and is eligible for a refund.

  • Do I have to pay for return postage?

    The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Dissh will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items. 

    If you have received a faulty item please refer to our faulty returns information.

  • I have received a faulty item, what now?

    You have received your order and excitedly open the package only to discover…

    Your product has arrived broken,

    Your product has arrived damaged,

    Is deemed to be faulty or,

    Has a manufacturer fault

    If you believe that your purchase has a fault, please email our friendly Customer Service team at customerservice@dissh.com.au with your invoice number and the details of the fault. Our team will happily assist you further.

    Please be aware it is at the discretion of the company to deem an item faulty.

  • Have you received my return?

    All returns will be processed within 3-5 business days of receiving your parcel. If you have returned your items via a tracked courier service, please track your item before contacting Customer Service to be sure your item has been received by us.

    We will send a confirmation email once your return has been finalised.

  • What is AfterPay?

    Afterpay is available for all DISSH customers in the USA. Afterpay offers simple payment plans, allowing a purchase to be paid for in 4 equal instalments, due every fortnight, interest free! Simply choose Afterpay as your payment method at the checkout. First-time customers will need to provide payment details as usual, while returning customers simply log in to make their purchase. It’s that easy! 

    Pay For Your Purchases Over Time

    Afterpay allows you to Buy Now & Pay Later! Pay when it suits you best over 4 equal instalments that are due every 2 weeks.

    Completely Interest-Free, Every Time You Buy

    Afterpay charges no interest for their instalment plans. If you make payments on time, you'll only ever pay the price of the item you've purchased. Late or unpaid payments are subject to a late fee, payable to Afterpay. See Afterpay Terms and Conditions for full details here.

    * Please note there is a spending threshold of $1000 when using a credit card and $800 when using a debit card *

    No New Card Applications, Instant Approval Online

    Forget about long, complicated application forms. Afterpay's proprietary platform makes it quick and easy to get approved instantly and to keep shopping.

    Need More Information?

    Head over to the Afterpay Page for more information on using Afterpay and payments.

    If you have any questions about your Afterpay Account, please email info@afterpay.com.au.

    Alternatively, you can contact our customer service team by emailing customerservice@dissh.com.au. Opening hours are Monday-Friday 8am-5pm (AEST - Australian Eastern Standard Time).

  • What is Klarna?

    What is Klarna?

    Klarna is available to all DISSH customers in the USA. Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally. Learn more.

    How do I pay in 4 interest-free payments?

    Split your purchase into 4 interest-free payments*, charged every two weeks beginning at the time your order is confirmed (usually the shipping date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete payment terms.

    *A higher initial payment may be required for some consumers. CA resident loans made or arranged pursuant to a California Finance Lenders Law license

    How do automatic payments work?

    Payments are collected fortnightly from the debit or credit card you provide at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://app.klarna.com/login.

    Is there a fee to use 4 interest-free payments?

    There are no upfront fees when you follow the payment schedule. If you fail to make a payment on time late fees may apply. For more information please review product terms.

    Will Klarna do a credit check on me?

    When you choose 4 interest-free payments, Klarna may order a credit report from a 3rd party. Please review product terms. for more information on this.

    Who can join Klarna's rewards club?

    Anyone above the age of 18 years old who has the Klarna app can join Klarna’s rewards club as a member, for free.

    How do I earn vibes?

    You earn vibes when you shop with Klarna. No matter the store. You earn 1 vibe for every $1 spent.

    Where can I find out more about Klarna’s rewards program?

    To find our more about the perks of joining Klarna's rewards club, visit https://www.klarna.com/au/rewards/.

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