FAQ

To redeem an e-gift card or return to gift card, please enter the serial number in the ‘discount code or gift card’ section upon checkout. If the gift card partially covers the total order value, you will be required to add additional funds via an alternative payment method. DISSH gift cards are valid for 3 years from the date of purchase or return and can be redeemed both in-store and online. To purchase a DISSH gift card, click here.

• Who can I ask for help with my order?
  We’re here to help. Our Customer Service team are available Monday to Friday, 7am to 9pm and Saturday, 8am to 4pm AEST. Please reach out via the live chat function on our website, or via email at customerservice@dissh.com.au

• How do I track my order?
  Is your favourite pastime tracking your delivery? Because same. Track your order by clicking here.

  Please note, if you have purchased a pre-order item you will receive a follow up email with tracking once this item has been dispatched. 

• How do I change my order?
  If you need to make urgent changes to your order, please reach out via the live chat function on our website, or via email customerservice@dissh.com.au.

  Please notify us of any changes as soon as possible. While we will endeavour to make the requested adjustments to your order, if the parcel has already been invoiced out or dispatched, changes are unable to be made.  

  Once a payment has been received and your order is completed, it is then subject to the returns policy.

• Does DISSH ship internationally?
  We sure do. All orders are shipped internationally from Brisbane, Australia via DHL Express. For all shipping related information please click here.

• Where is my return? 
  All returns will be processed within 3-5 business days of being received at our Australian warehouse. Please reach out to our Customer Service team if your tracking shows ‘delivered’ and the processing time has exceeded 5 business days. All funds should appear on your bank statement within 5-10 working days. Please note, refund processing times are dictated by the card issuers and are outside of our control. 

• Does DISSH offer exchanges?
  Not the one? It happens. We are unable to offer exchanges. If you wish to change your size or style, we recommend repurchasing and returning your original order for a refund or gift card, in accordance with our returns policy. We know you’ll find something else you’ll love.

• What do I do if my item is faulty?
  We ask that you kindly contact our Customer Service team via the live chat function on our website or via email with your order number and images of the fault. Please note, we classify an item as faulty if it has arrived damaged or if a fault has occurred within 3 months from the order date. Damage outside of 3 months, is considered normal wear and tear.

• What is Refundid?
  All online returns are managed by our third-party provider Refundid. Depending on your location, Refundid offers both instant refund and standard return options. For more details and Refundid’s terms and conditions, click here.

• What does 'Refundid Limit Exceeded' mean?
  For instant refunds only, Refundid has a lodgement limit of $1500. 

  If your return exceeds this amount you will receive an error message and won’t be able to proceed. We recommend then lodging the remaining items via the standard return option. Your refund limit will reset once our returns team approves your open returns. 

• Where does my Refundid refund go?
  Instant refunds processed by Refundid are sent to the nominated debit card or bank account. Refundid doesn’t support instant refunds to credit cards. If your order was placed using a buy now pay later service, you are required to pay out any remaining instalments. Refundid does not process funds back to a buy now pay later service.

• Are duties and taxes included in the order?
  Duties and taxes may be included depending on your location. For full visibility on all applicable charges relating to duties and taxes, we recommend viewing our shipping policy prior to purchase.

• What is Global-e?
  We have partnered with Global-e, a trusted global ecommerce vendor. This partnership allows us to provide international customers with a seamless shopping experience. Customers have the ability to shop in local currency and with local payment methods, along with full clarity on applicable duties and taxes.

• What does final sale mean?
  Any sale items purchased on www.dissh.com are final sale and cannot be returned.

• If I apply a promotional code to my full price item can I still return for a refund?
  If you have purchased a full-price item with a promotional code, it is still classified as a full-price item on a temporary promotion and is eligible for a refund at the value for which it was purchased.

• Pre Order
  Get your hot little hands on our incoming must-haves. We offer pre-order for a select range of styles. Pre-order allows our customer the ability to secure highly sort after styles before the product arrives. Estimated delivery times are outlined when viewing the product online. 

  A confirmation email with tracking details will be sent once the pre-order style has been dispatched. Please note, any non pre-order styles will be dispatched separately and with priority. 

• Size And Fit
  For information on sizing and fit please refer to the ‘Fit Details’ section of the product. Alternatively, look at the Size Guide page here.

  If you require additional information on sizing including measurements, please reach out to our Customer Service team with the product name, size and details of the request and they will be more than happy to assist you.  

• How do I use my DISSH Gift Card
  To redeem an e-gift card or return to gift card, please enter the serial number in the ‘discount code or gift card’ section upon checkout.  

  If the gift card partially covers the total order value, you will be required to add additional funds via an alternative payment method.  

  DISSH gift cards are valid for 3 years from the date of purchase or return and can be redeemed both in-store and online. 

  To purchase a DISSH gift card, click here.

• Will the amount on my DISSH Digital Gift Card fluctuate?
  Gift cards are created in USD currency only and will fluctuate based on the foreign exchange rate.

• Does DISSH have an affiliate program?
  POV: You want to collaborate with DISSH. We are on LTK, an affiliate program allowing you to earn commission from sharing your favourite pieces with your community. Find out more about LTK and apply to become a creator on the platform here.

• Communication with DISSH?
  Please note that DISSH will only communicate with you using email addresses ending in @dissh.com.au. If you have any concerns about the legitimacy of correspondence, please reach out to customerservice@dissh.com.au.

• What is AfterPay?
  Afterpay is available for all DISSH customers in the USA. Afterpay offers simple payment plans, allowing a purchase to be paid for in 4 equal instalments, due every fortnight, interest free! Simply choose Afterpay as your payment method at the checkout. First-time customers will need to provide payment details as usual, while returning customers simply log in to make their purchase. It’s that easy! 

  Pay For Your Purchases Over Time

  Afterpay allows you to Buy Now & Pay Later! Pay when it suits you best over 4 equal instalments that are due every 2 weeks.

  Completely Interest-Free, Every Time You Buy

  Afterpay charges no interest for their instalment plans. If you make payments on time, you'll only ever pay the price of the item you've purchased. Late or unpaid payments are subject to a late fee, payable to Afterpay. See Afterpay Terms and Conditions for full details here.

  * Please note there is a spending threshold of $1000 when using a credit card and $800 when using a debit card *

  No New Card Applications, Instant Approval Online

  Forget about long, complicated application forms. Afterpay's proprietary platform makes it quick and easy to get approved instantly and to keep shopping.

  Need More Information?

  Head over to the Afterpay Page for more information on using Afterpay and payments.

  If you have any questions about your Afterpay Account, please email info@afterpay.com.au.

  Alternatively, you can contact our customer service team by emailing customerservice@dissh.com.au. Opening hours are Monday-Friday 8am-5pm (AEST - Australian Eastern Standard Time).

• What is Klarna?
  What is Klarna?

  Klarna is available to all DISSH customers in the USA. Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally. Learn more.

  How do I pay in 4 interest-free payments?

  Split your purchase into 4 interest-free payments*, charged every two weeks beginning at the time your order is confirmed (usually the shipping date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete payment terms.

  *A higher initial payment may be required for some consumers. CA resident loans made or arranged pursuant to a California Finance Lenders Law license

  How do automatic payments work?

  Payments are collected fortnightly from the debit or credit card you provide at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://app.klarna.com/login.

  Is there a fee to use 4 interest-free payments?

  There are no upfront fees when you follow the payment schedule. If you fail to make a payment on time late fees may apply. For more information please review product terms.

  Will Klarna do a credit check on me?

  When you choose 4 interest-free payments, Klarna may order a credit report from a 3rd party. Please review product terms. for more information on this.

  Who can join Klarna's rewards club?

  Anyone above the age of 18 years old who has the Klarna app can join Klarna’s rewards club as a member, for free.

  How do I earn vibes?

  You earn vibes when you shop with Klarna. No matter the store. You earn 1 vibe for every $1 spent.

  Where can I find out more about Klarna’s rewards program?

  To find our more about the perks of joining Klarna's rewards club, visit https://www.klarna.com/au/rewards/.